Algemene Voorwaarden Tesland B.V.

General Terms and Conditions Tesland B.V. – Version 2.0 (11 July 2025)

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of the right of withdrawal
Article 9 – The price
Article 10 – Conformity and warranty
Article 11 – Delivery and execution
Article 12 – Duration transactions
Article 13 – Payment
Article 14 – Liability
Article 15 – Complaints procedure
Article 16 – Disputes
Article 17 – Additional or different provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession and enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract concerning a series of products and/or services, of which the delivery and/or purchase obligation is spread over time;
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Withdrawal form: the standard withdrawal form provided by the entrepreneur for consumers to complete if they wish to exercise their right of withdrawal;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication;
Means of distance communication: a tool that can be used to conclude a contract without the consumer and the entrepreneur being in the same place at the same time;
General Terms and Conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Tesland B.V.
Kweekgrasstraat 36
1313 BX Almere
Telephone: 085-3033403
Email: info@tesland.com
Chamber of Commerce number: 71883576
VAT identification number: NL8588.87.423.B01

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate, before the distance contract is concluded, how the general terms and conditions can be inspected and that they will be sent free of charge upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be provided to the consumer electronically in such a way that the consumer can easily store it on a durable medium.

If, in addition to these general terms and conditions, specific product or service conditions apply, the consumer may always invoke the most favorable provision in the event of conflicting conditions.

If any provision of these terms is null or void, the remaining provisions shall remain in full force. The relevant provision shall be replaced by one that approximates the original as closely as possible in intent and effect.

Situations not covered by these terms and conditions should be interpreted in the spirit of these general terms.

Ambiguities regarding the interpretation or content of provisions should also be interpreted in the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer is subject to a limited duration or made under conditions, this will be explicitly stated.

All offers are non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer includes a complete and accurate description of the offered products and/or services. Images are a truthful representation of the products. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images and specifications are indicative and may not give rise to any compensation or the right to cancel the agreement.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer, including but not limited to:

the price including taxes;
any shipping costs;
the manner in which the contract is concluded and which actions are required for this;
whether the right of withdrawal applies;
the method of payment, delivery, and execution of the contract;
the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
the cost of using means of distance communication if calculated differently than the regular base rate;
whether the agreement will be archived and whether it can be accessed by the consumer later;
the way in which the consumer can check and, if necessary, correct the information provided before the conclusion of the contract;
the languages in which the contract can be concluded;
the codes of conduct to which the entrepreneur is subject and how the consumer can consult these codes electronically;
the minimum duration of the distance contract in case of a long-term transaction.

Article 5 – The Agreement

The contract is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. Until the entrepreneur has confirmed this acceptance, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur shall implement appropriate technical and organizational measures to secure the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may – within legal frameworks – inform himself whether the consumer can meet their payment obligations, and of all those facts and factors relevant to responsibly entering into the distance contract. If the entrepreneur has good reasons not to enter into the contract, they are entitled to refuse an order or request with justification, or to attach special conditions to its execution.

The entrepreneur shall provide the consumer with the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium, at the latest upon delivery of the product or service:

the address of the entrepreneur’s establishment to which the consumer can direct complaints;
the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about warranties and existing after-sales service;
the information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the conclusion of the contract;
the conditions for terminating the agreement if it has a duration of more than one year or is indefinite.

In case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

Every contract is entered into under the suspensive condition of sufficient availability of the relevant product(s).

Article 6 – Right of Withdrawal

For consumers only – business customers are excluded from the right of withdrawal.

For the delivery of products:

The consumer has the right to cancel a distance contract concerning the purchase of a product within 14 days without giving any reason. The cooling-off period starts on the day after the consumer, or a third party designated by the consumer (not the carrier), has received the product.

During the cooling-off period, the consumer must handle the product and its packaging with care. They may only use or inspect the product as necessary to assess its nature, characteristics, and functioning. If the consumer exercises the right of withdrawal, the product must be returned, with all accessories, in original condition and packaging if reasonably possible, in accordance with the entrepreneur’s instructions.

The consumer must notify the entrepreneur within 14 days of receipt that they wish to withdraw (by email or contact form) and must return the product within 14 days thereafter. The consumer must be able to prove the return was made on time, for example with proof of shipment.

Products that have been customized or specially ordered at the customer’s request are excluded from the right of withdrawal. Products purchased in-store or that have already been installed are also non-returnable.

For the delivery of services:

For services, the consumer has the right to withdraw from the agreement within 14 days after concluding the contract. This does not apply to services already performed. Withdrawal must be made according to the instructions provided by the entrepreneur.

Article 7 – Costs in Case of Withdrawal

The consumer bears the costs of returning the product.
Installation costs for installed products will not be refunded. Dismantling is at the consumer’s own risk and expense.
After a valid withdrawal and receipt of the return, the entrepreneur will refund the paid amount as soon as possible, and no later than 14 days.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for the following products, provided this was clearly stated in the offer or at the time of contract conclusion:

Products made to the consumer’s specifications;
Clearly personalized items;
Products that, by their nature, cannot be returned;
Products that spoil or age quickly;
Opened audio, video, or software items;
Products that are irreversibly mixed with other goods after delivery;
Products specially ordered or already installed at the consumer’s request;
Purchases made in Tesland’s physical workshop or store.

Article 9 – The Price

During the validity period stated in the offer, prices will not be increased, except for VAT changes mandated by law.
Price increases within 3 months after the agreement was concluded are only allowed if based on legal requirements.
Price increases after 3 months are allowed only if stipulated in the contract and the consumer has the right to cancel the contract.
All prices include VAT.
Typing or printing errors are reserved. The entrepreneur is not obliged to deliver at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the listed specifications, reasonable standards of usability, and applicable laws at the time of delivery.
Any additional warranty provided by the manufacturer/importer does not affect the consumer’s legal rights.
Defects or incorrect deliveries must be reported in writing within 7 days after delivery.
Returns must be in original condition and packaging.
The warranty period corresponds to that of the manufacturer, unless stated otherwise.
No warranty applies in case of incorrect use, third-party modifications, or external damage.
Installation by Tesland comes with a 1-year warranty.
For wraps/tints: 1-year warranty on installation; manufacturer’s warranty on material. We advise against automatic car washes and high-pressure cleaning.

Article 11 – Delivery and Execution

The entrepreneur shall exercise the utmost care when receiving and executing orders for products.
The delivery address is the one provided by the consumer to the entrepreneur.
Orders will be fulfilled within 30 days unless agreed otherwise. If this is not possible, the consumer will be informed within 30 days and has the right to cancel the order free of charge.
In case of cancellation, any payment made will be refunded within 14 days.
If delivery is impossible, a replacement item may be offered. The consumer may refuse this and return it free of charge.
The risk of damage or loss of products rests with the entrepreneur until delivery to the consumer or a previously designated third party.

Article 12 – Duration Transactions: Duration, Termination, and Renewal

Termination:

The consumer may terminate an agreement for an indefinite period at any time, subject to a notice period of no more than one month.
For fixed-term agreements, termination is possible at the end of the term with a maximum notice period of one month.
Termination must be possible in the same manner as the agreement was concluded.

Renewal:

Fixed-term agreements will not be automatically renewed, except for daily, weekly, or monthly publications, which may be extended for a maximum of three months.
Renewals for an indefinite period are only allowed if the consumer can terminate at any time with a notice period of no more than one month.

Duration:

Agreements longer than one year can be terminated by the consumer at any time after one year with a notice period of no more than one month.

Article 13 – Payment

The consumer must make payment within 7 working days after receiving the order, unless otherwise agreed.
The consumer is obliged to report any inaccuracies in provided or stated payment details without delay.
In the event of non-payment, the entrepreneur has the right to charge reasonable extrajudicial costs.

Article 14 – Liability

Tesland B.V. is not liable for any damage arising from the non-performance or improper performance of assignments unless caused by intent on the part of the management.
Compensation is limited to the amount paid out by the insurer, or in the absence of insurance, to the invoice value of the relevant part of the order.
Liability for consequential damages or business losses is excluded.
Damage must be reported in writing by registered mail within 8 days, with the opportunity for investigation.
Damage resulting from actions by third parties or export is entirely at the buyer's own risk and responsibility.

Article 15 – Complaints Procedure

The entrepreneur has a complaints procedure and handles complaints in accordance with this procedure.
Complaints must be submitted fully and clearly within 7 days.
The entrepreneur will respond within 14 days. If more time is required, the consumer will be informed.
If a complaint cannot be resolved by mutual agreement, it may be submitted to Stichting WebwinkelKeur for mediation. In some cases, Stichting GeschilOnline will issue a binding decision.
Consumers within the EU may also use the ODR platform: ec.europa.eu/odr
A complaint does not suspend the entrepreneur’s obligations unless otherwise agreed in writing.
If a complaint is justified, the entrepreneur will replace or repair the product free of charge.

Article 16 – Disputes

All agreements between the entrepreneur and the consumer are governed exclusively by Dutch law, even if the consumer resides abroad. The Vienna Sales Convention does not apply.

Article 17 – Additional or Deviating Provisions

Additional or deviating provisions may not be detrimental to the consumer and must be recorded in writing or on a durable data carrier.

These general terms and conditions were last revised on 11 July 2025.

If you have any questions or need clarification, please contact us via info@tesland.com or call 085-3033403.

Terms and Conditions